privacy-policy

Introduction

Thank you for visiting our website www.kraftheinz.co.in. The Website (and its subdomains) is owned and operated by Kraft Heinz India Private Limited ("KHIPL", “Us”, “We”, or “Our”). This Website was created to be informative, useful, educational and fun. The Website adheres strictly to applicable information technology and data protection laws, rules and regulations.

Privacy Policy

KHIPL is sensitive to the privacy concerns of the visitors/users of the Website and recognizes your concern about the information you provide Us and how We treat and handle that information. Because Our visitors could be children, We take special care to ensure that Our content is appropriate for children, and We take steps to help protect their privacy. We have formulated this Privacy Policy to address your concerns and explain certain choices you can make in relation to the information you have provided Us, which is collected, handled and used by Us, including your ability to control such information.

This Privacy Policy is an integral part of the Terms of Use of KHIPL and must be read along with the same. All capitalized terms not defined under this Privacy Policy shall have the meaning ascribed to it under the Terms of Use.

Please read this Privacy Policy carefully before using or subscribing on the Website or accessing any material, information, services through the Website.

Our Statement of Privacy Practice

KHIPL is not in the business of selling personal information/personal data it collects from you. We use your information to service your requests, communicate with you regarding our services and ourselves, and try to enhance your overall experience on the Website.

Information Collected by Us

Personal information/personal data is the data that can be used to identify you, directly or indirectly. The Privacy Policy covers all personal information/personal data you voluntarily submit to Us as per the terms of this Privacy Policy.

We collect the following types of information from you:

  1. User Communication: When you send emails or other communications to Us, We will retain those communications in order to process your inquiries, respond to your requests and improve Our services and/or Websites.

How We Use Information

5.1. If you voluntarily provide Us with any requested personal information, We generally use it for our internal purposes only, such as to fulfill your request for Our products, items and to provide the services you have requested for. In addition, We may use this information in the following way:

  1. To communicate directly with you, such as to respond to your inquiries, comments, feedback;
  2. To inform you when you have won one of Our contests;
  3. To fulfill a request for an online newsletter or other such online subscription services available on the Website;
  4. For promotional and marketing purposes including offering you additional information about Our other products, programs, services, promotions or offers that We believe may be of interest to you. Such responses will include information on how to opt out from receiving further information or services. Certain information We receive online may on occasion be combined with Our other records to enhance Our ability to market those products or services We believe may be of interest to you;
  5. To carry out KHIPL’s obligations and enforce KHIPL’s rights arising from any contracts entered into between you and KHIPL;
  6. To communicate important notices or changes in relation to the use of the Website and the terms/policies which govern the relationship between you and KHIPL;
  7. For internal purposes such as auditing, data analysis and research relating to the Website or KHIPL;
  8. To maintain legal and regulatory compliance for example compliance with court orders, subpoenas or specific requests from law enforcement agencies;
  9. For sharing such information with any third party, including any service providers and any group companies of KHIPL, in the course of providing or enabling provision of the any of the services through the Website, which is further detailed under Section 6 of this Privacy Policy; and
  10. For any other purpose with your consent.

Although We take appropriate measures to safeguard against unauthorized disclosures of information, We cannot assure you that personally identifiable information that We collect will never be disclosed in a manner that is inconsistent with this Privacy Policy. We have, however, put in place appropriate physical, electronic and administrative safeguards to help prevent the unauthorized access and use of the information We collect online, which is more specifically stated under Section 10 herein.

Disclosure to Third Parties

KHIPL may need to disclose your information, if required to do so by law and if such action is necessary to: (a) comply with a legal obligation; (b) protect and defend the rights or property of KHIPL, including to enforce Our agreements, policies, and disclaimers; and (c) protect the personal safety of KHIPL, the users, or any person, in an emergency. In such an event, KHIPL shall be under no obligation to inform you or seek your approval or consent.

KHIPL shall be at liberty to disclose your information to: (a) agents or contractors for processing and fulfillments, (b) any third parties who provide services, such as auditing, data analysis, and assistance with delivery of relevant marketing messages and advertisements. KHIPL or the third-party service providers or the persons authorized by them, may send you text messages/e-mails in relation to your use of the Website. Such agents or contractors or third parties are required to use the information only for purposes for which KHIPL discloses it to them.

Any content or personal information that you may share or upload on the publicly viewable portion of the Website will be publicly available, and can be viewed by other users/visitors of the Website.

KHIPL may disclose or transfer your information (personal or otherwise) to any group company or subsidiary or affiliate, and to a third party if KHIPL sells, transfers or divests all or a portion of KHIPL’s business or assets to another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding. Such third parties shall be contractually bound to comply with the terms of this Privacy Policy, in relation to any personal information disclosed to them.

KHIPL may store the information that you provide at data centers or servers, whether owned, leased, licensed or used by KHIPL, at a jurisdiction different to where you reside. You hereby agree that such transfer of information to data centers or servers are necessary for KHIPL to provide you access to the Website and for providing the services therein. Accordingly, you hereby provide your consent to KHIPL to transfer the information to any third-party jurisdiction.

Transparency and Choice

Your Acknowledgment: All information disclosed by you shall be deemed to be disclosed willingly and without any coercion. No liability pertaining to the authenticity/ genuineness/ misrepresentation/ fraud/ negligence, etc. of the information disclosed shall lie on KHIPL nor will KHIPL in any way be responsible to verify any information obtained from you. You shall ensure and confirm that the all information provided by you is complete, accurate and up-to-date. If there is any change in your information, you shall inform KHIPL about the same at www.kraftheinz.co.in and update your information. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or if KHIPL has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, KHIPL has the right to suspend or terminate your access to the Website at its discretion, in addition to any right that KHIPL may have against you at law or in equity, for any misrepresentation of information provided by you.

Children's Privacy Policy

KHIPL is especially sensitive to the need to protect the interests of children and has adopted this Children's Privacy Policy to supplement its Privacy Policy, which you should also read.

We believe that parents have the ultimate responsibility to supervise their child's online activities to ensure that they have a safe and rewarding experience. We urge parents to discuss the implications of online release of personal information with their children and We urge children to check with their parents before entering any information on any website or platform or application including our Website.

Some portions of Our Website are directed in whole or in part to children under the age group of 13 years. In those areas, our conduct is governed by the applicable laws that addresses children's online privacy rights.

When a child under 13 years of age enters a contest or sweepstakes, asks to receive an e-mail newsletter, or requests to participate in other activities or receive other services, We can ask the child to supply his/her personally identifiable information, such as his or her name, address, e-mail address, telephone number, hobbies and information about his or her interest in, and use of, various products, programs and services. We do not request that the child disclose more information than is reasonably necessary to participate in the activity of interest to the child. In addition, We also may collect certain non-personally identifiable information when a child visits Our Website, as part of the standard operation of our server, by using cookie technology. This technology does not personally identify a child or extract any information from his or her computer. Rather, cookie technology is used to provide an enhanced online experience, to measure and monitor the use of Our Website and to improve its design and content. The information this technology collects may include: the name of the child's Internet Service Provider, the date and time the child accessed the Website, the Internet address of the Website from which the child entered Our Website and the other websites the child browsed after leaving Our website.

Data that would personally identify your child is known only when voluntarily submitted. When we collect personal information of a child below the age of 16 years, we make reasonable efforts to ensure that the consent of the child for such collection has been authorized by a holder of parental responsibility over the child.

Whenever We request personally identifiable information from a child, We will not use the personal information for any purpose other than completion of the promotion or participation in the activity. We do not share a child's information with third parties (other than agents or contractors necessary for fulfillment services). We permit a child to send Us e-mails. We will use the child‘s personal information for the purpose of responding to their emails, if We choose to do so, but We do not share them with third parties (other than for fulfillment services).

In case of conflict between the Section 8 of this Privacy Policy and other provisions of the Privacy Policy, in relation to protection of a child‘s personal information, the provisions of Section 8 shall prevail.

Other Websites

You hereby acknowledge and agree that when you use Our Website, there may contain links, which may direct you to other websites or applications not operated/maintained by KHIPL or external blogs, forums or social media pages embedded within the Website but which are not operated by KHIPL (“Third Party Websites”). The privacy policy and practices of such Third Party Websites are different from Our Website. Sometimes these Third Party Websites might conduct contests or promotions that are promoted on Our Website. You should review their privacy policy since they are not governed by Our Privacy Policy and such Third Party Websites may adopt different procedures for handling, collecting, receiving, storing, processing, disclosing, transferring, and dealing with your information.

KHIPL hereby expressly disclaims all liabilities with respect to the manner in which the Third Party Websites collects and/or uses your information. You also acknowledge that Third Party Websites may place or recognize a unique “cookie” on your browser and may use information about your visits to the Website and other websites in order to provide advertisements about goods and services of interest to you. We shall in no event be liable for any authorized or unlawful disclosure of your personal information/personal data made by advertisers, who are not subject to Our control.

Security

KHIPL shall take reasonable steps to help protect your rights of privacy and your information in an effort to prevent loss, misuse, unauthorized access, disclosure, alteration, or destruction of such information, in compliance with the applicable laws. The technical and organizational measures adopted to protect the information have been determined after taking into account state of the art, the cost of implementation and the nature, scope, context and purposes of processing as well as the risks of varying likelihood and severity for rights and freedoms of natural persons posed by the processing, both at the time of the determination of the means for processing and at the time of the processing itself. We have implemented measures that ensure that only personal data which are necessary for each specific purpose of the processing are processed.

KHIPL assumes no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third party access, or other causes beyond its control. You play an important role in keeping your personal information secure.

User Discretion

You may opt out of receiving promotional emails from KHIPL by following the instructions in those emails. If you opt out, KHIPL may still send you non-promotional emails, such as communications in relation to any services that you have opted for.

Should you desire to opt out of disclosing you information to KHIPL, KHIPL requests you to stop accessing the Website and availing any services provided therein. Thereafter, KHIPL shall delete your information (personal or otherwise) or de-identify it so that it is anonymous and not attributable to you (except to the extent, as detailed in Section 7 above).

Right of access: You shall have the right to access the information concerning you that is held by KHIPL and such information may be provided in a commonly used electronic form.

Right to rectification: Along with the right to access the information concerning you, you shall have the right to rectify any inaccurate or deficient information concerning you. You may also add information to any incomplete information, including by means of providing a supplementary statement.

Amendments

KHIPL retains an unconditional right to modify or amend this Privacy Policy as it may deem necessary. KHIPL shall inform you about such changes. You can determine when this Privacy Policy was last modified by referring to the “Last Updated” legend above.

Contact Information and Grievance

If you have questions, comments or concerns about the Privacy Policy or the Children's Privacy Policy you may contact Us at: enquiry.india@kraftheinz.com

Registered office:

Shop-8, Shilpa Trading, Royal Accord, Chakala, Andheri (East) Tarun Bharat Rd, Mumbai 400099 and

Corporate address:

04B - 102, We Work Spectrum Tower, 307, Chincholi Bunder Rd, Rajan Pada, Mindspace, Malad West, Mumbai, Maharashtra 400064.

We will be happy to assist you and answer your questions.